TERMS AND CONDITIONS
GENERAL
We operate as a 3rd party service and as such, we are not affiliated with any of the network providers, smartphones, cellular devices or any other handset manufacturers. All logos, images and trademarks are copyright of their respective owners.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website/service and your continued use of the website/service shall signify your acceptance to be bound by these latest terms and conditions.
UNLOCKING POLICY, CANCELLATIONS, REFUNDS, LEGAL:
– The posted turnaround times are average times and are not guaranteed. Turnaround times may vary from different models, networks and supplier status. Delays can occur which are beyond our control.
– Orders which have already been sent in for processing cannot be cancelled while in transit.
– If Directunlocking.com services have been purchased, absolutely no refunds will be offered if the customer does not consult us before unlocking their device elsewhere.
– Video proof will be required, as a last resort after troubleshooting, if there is a claim the device has not been unlocked. The video requirements must be confirmed by Directunlocking.com first.
– Full refunds (less a 10% processing fee) are only issued if the device cannot be unlocked, not for delays or cancellations.
– Cancellations are at the discretion of Directunlocking.com and only issued as credits toward other unlockings through Directunlocking.com. Cancellations may be subject to a cancellation fee.
BUYER REQUIREMENTS:
– Directunlocking.com 100% guarantees to fully and permanently unlock the customer’s cellular phone’s network. It will be the customer’s responsibility to verify the phone in which they are unlocking will be compatible with the network they wish to use it on.
– Some devices, such as iphones, may require a non-accepted sim card in order to complete the process in unlocking the device. A non-accepted sim card is any sim card which is from a different carrier than the locked device. Please note, the sim card does not have to be active.
– If the unlock code has been sent and the IMEI number supplied was incorrect, or if the phone was already unlocked prior to placing this order, Directunlocking.com may reserve the right to refuse a refund.
– Some devices have a limited amount of attempts to input the code. If the device is previously hardlocked (0 attempts left to input the code) or the phone becomes hardlocked, without contacting us first when there are less than 5 attempts left, there will be no refund.
– If a custom ROM has been installed on the device, it may be required to restore the original ROM in order to successfully use the unlock code.
– The device which is being unlocked cannot be blacklisted, barred, or reported lost or stolen. Directunlocking.com will not be responsible if the device is successfully unlocked and cannot be used on certain networks due to being blacklisted, barred, or reported lost or stolen
REFUND POLICY:
In a situation where a code cannot be calculated or found for your mobile device, a full refund (less 10% processing fee) will be issued.
Most of the time a code will be found and will successfully unlock your device. In the rare instance the unlock does not work and, we insist the unlock code is correct, video proof will be required from you by:
1. Pressing *#06#, on phone keypad, clearly showing the IMEI number of your device
2. Inputting the unlock code provided in your device
3. Some devices have special requirements in the video.
*For the video refund, you MUST contact us first, as different devices have different video requirements. If these requirements are not met, our suppliers with whom we work with may refuse a refund.
All refunds are subject to a 10% fee to cover processing charges we incur.
Please allow 7 to 21 business days (not counting weekends and holidays) for a refund.
NO REFUNDS WILL BE GIVEN IF:
1. Any information about the order provided is incorrect. (Examples are as following and are NOT limited to: IMEI number, model, network of the phone and/or other relevant device information requested).
2. The phone is hardlocked, meaning an incorrect unlock code was previously used in an attempt to unlock the phone. This can permanently diminish the amount of tries left to input the correct code. Most phones will begin with at least 10 attempts to enter the correct code. If you are not sure of your phone’s history please check with us first.
3. No video is provided or the video provided did not meet the requirements needed.
4. The unlocking service was obtained elsewhere.
5. Retrieval of the unlock code exceeded our stated average turnaround time. In most instances turnaround times are accurate, however there may be contingencies in which causes a delay.
6. Your device was successfully unlocked but the network you wish to use the phone on is not compatible. It is the buyer’s responsibility to make sure the device you wish to unlock will be compatible with the SIM card and network you are trying to use.
7. The unlock code has returned but you do not wish to unlock your phone anymore.
8. The phone was already unlocked prior to placing this order or if the phone was previously hardlocked (0 attempts left to input the code) prior to placing this order.
PRIVACY:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please review the privacy policy and do not hesitate to contact us.
Please note that we may occasionally send email promotions and special offers to your email address which you may easily opt out of by sending in an request to exclude you from our mailing list.
OUR SERVICE AND TURNAROUND TIMES:
Depending on the method for retrieving your unlock code, times may vary for turnaround times. You can rest assured that we will do all we can to find your code and fulfill the order as fast as we can but ask for your patience if is the case where there is delay in doing so.
While our Remote IMEI Unlock Codes are easy and safe to use, please use at your own risk. We are not liable if you damage your handheld device from improper use.
HARDLOCKING YOUR DEVICE:
Before you purchase one of our unlock codes, it is up to you as the purchaser to check to see if your device is already hardlocked. Hardlocked means your device will be unable to accept one of our “working unlocking codes” as you are out of attempts. Depending on the manufacturer of your device you may have 5-10 tries. We will not refund you if your device is hardlocked and you have already purchased a code.
For any questions please contact us through here:
